Help

Support

Get help with your account, subscription, or live English practice.

Contact support

Include the email address on your account and a short description of what happened.

Email YapNow support

Subscriptions

For an iOS purchase, Apple manages cancellation and billing. For a web purchase, sign in to your account page on the web to manage your Stripe subscription.

Manage Apple subscription

Microphone and live practice

Allow microphone access in your device settings, then return to YapNow and try again. A paid subscription and voice and AI consent are required before live practice can start.

Account access

Use Forgot password on the sign-in screen for an email account. If you use Apple or Google, choose the same provider you used when creating the account.

Account deletion

You can delete your account in the app under Profile, then Help, privacy, and data, or on the web from your account page. This permanently removes your YapNow account and learning data. Cancel an Apple subscription separately to stop future Apple billing.